When we think about successful organizations, we often focus on their products, services, or financial achievements. But behind every thriving company lies a vibrant community of people—employees, customers, and partners—who bring its vision to life. ING is no exception. Beyond its reputation as a global financial institution, ING is powered by a dynamic community that drives innovation, fosters collaboration, and creates meaningful impact.
In this blog post, we’ll dive into the stories and insights from the people who make up the heart of ING. From employees shaping the future of banking to customers sharing their experiences, this is a celebration of the community that defines ING.
At the core of ING’s success is its commitment to fostering a culture of collaboration and innovation. The company’s agile way of working empowers teams to think creatively, adapt quickly, and deliver solutions that meet the evolving needs of customers. Employees are encouraged to share ideas, challenge the status quo, and work together to solve complex problems.
One employee, Maria, a product manager at ING, shares her perspective:
"What I love most about working at ING is the sense of ownership and collaboration. Everyone’s voice matters, and we’re constantly encouraged to think outside the box. It’s exciting to be part of a team that’s shaping the future of banking."
This culture of innovation extends beyond the workplace. ING actively engages with startups, fintech companies, and other partners to co-create solutions that enhance the customer experience. Through initiatives like ING Labs and partnerships with tech hubs, the company is building a network of innovators who are redefining the financial landscape.
For ING, customers are more than just account holders—they’re partners in the journey toward financial empowerment. The company’s mission, “Empowering people to stay a step ahead in life and in business,” reflects its dedication to understanding and addressing the unique needs of its diverse customer base.
Take, for example, Sarah, a small business owner who turned to ING for support during a challenging time.
"When the pandemic hit, I wasn’t sure how my business would survive. ING not only provided financial solutions but also offered resources and advice that helped me navigate the uncertainty. They truly cared about my success," she says.
Stories like Sarah’s highlight ING’s commitment to building lasting relationships with its customers. By listening to their feedback and anticipating their needs, ING continues to develop products and services that make a real difference in people’s lives.
Beyond banking, ING is deeply invested in making a positive impact on society. Through its sustainability initiatives, the company is addressing global challenges like climate change, inequality, and financial literacy. ING’s commitment to responsible banking is evident in its efforts to finance green projects, reduce its carbon footprint, and promote inclusive growth.
One standout initiative is the “Sustainable Transitions Financed” program, which supports businesses in their journey toward sustainability. By funding renewable energy projects and encouraging eco-friendly practices, ING is helping to create a greener future for all.
Employees also play a key role in driving social impact. Many participate in volunteer programs, mentorship opportunities, and community outreach efforts. Whether it’s teaching financial literacy to underserved communities or organizing charity events, ING’s people are passionate about giving back.
The stories and experiences of ING’s community offer valuable insights into what makes the company unique. Here are a few key takeaways:
As ING continues to evolve, its community will remain at the center of its journey. By staying true to its values of innovation, customer-centricity, and sustainability, ING is poised to make an even greater impact in the years to come.
Whether you’re an employee, a customer, or simply someone inspired by ING’s story, one thing is clear: the community behind ING is its greatest asset. Together, they’re shaping the future of banking—and making a difference in the world.
Are you part of the ING community? Share your story or insights in the comments below! Let’s celebrate the people and ideas that make ING extraordinary.